Store Policies
ENNIS FINE FURNITURE LIMITED WARRANTY & GENERAL INFORMATION
PRIVACY POLICY
Ennis Fine Furniture won’t share or sell customer details with any 3rd parties.
PRODUCT WARRANTY
Under Conditions of normal residential use and with diligent care on the part of the buyer, all products sold by Ennis, other than items priced and sold “as is”, are warranted to be free from defects in workmanship or materials by our manufacturers/suppliers for a period of one year from date of delivery. Fabrics and leather are not guaranteed by manufacturers for wear or fading. Extended protection plans may be purchased for a period of up to 5 years reclining mechanisms are fully guaranteed for 1 year, including mechanism, shipping and labor. After 1 year of use & up to 3 years, mechanisms will be replaced at no charge but freight and/or labor must be paid by customer. There is no guarantee after 3 years.
PRICE GUARANTEE
Though unlikely, if prior to or within 30 days of placing your order. You find your purchase priced less by us or any other full-service store, we will meet the lower price or credit the difference. Seasonal and discontinued merchandise is excepted. Proof of any lower price is expected.
SPECIAL ORDERS/ CUSTOM LABOR / .COM ORDERS
A special order is merchandise that has been specifically ordered at a customer’s instruction and is noncancellable. If order is refused, Ennis will retain a minimum of 20% of the purchase price as a restocking fee to cover shipment, handling and inventory costs. Delivery and pick up charges are not refundable, charges for custom labor to wood products or upholstery items, including extended protection, are non-refundable. Ennis cannot be responsible for installing customer electronics, or be responsible for any installation requiring electrical wiring. Orders involving customers’ own material for custom upholstery must be paid for in advance, in full and are not returnable or refundable for any reason.
SPECIAL ORDER SHIPMENTS
Factory stock case good orders can take up to 4-6 weeks. Custom upholstery orders average 10-12 weeks for shipping: Shipment dates are estimates: we cannot be responsible for delays due to various manufacturing and shipping problems beyond our control.
TRANSFER ITEMS
Transfers are scheduled as orders accumulate. Transfer items can take up to 12 weeks. Transfer items can be individually wrapped and shipped at a predetermined and agreed upon amount between Ennis Furniture and purchaser.
NATURAL MATERIALS
Furniture is made of natural materials such as leather, fabrics, wood, marble, glass, stone and metal. Natural imperfections are to be expected.
STORED MERCHANDISE
Payment for merchandise that is stored over 30 days by customer request. Whether in stock or special order, is due in full according to the terms of the original sales agreement full payment is due or revolving charge payments will begin 30 days from date merchandise is placed in storage. A Storage Agreement will be signed and Ennis will insure merchandise, with full coverage, until delivered. Maximum storage time is 90 days from receipt date. Customer must arrange for storage beyond this period.
TRIAL ITEMS
Any merchandise taken or delivered on a trial basis must be noted as such on the invoice. Such merchandise must be returned within 48 hours or it is considered sold and may not be returned. Customer with be charged for delivery and pick up of all trial items. Major pieces, such as dining sets, chinas, credenzas. bedroom sets, etc, or any “as-is” item, may not be delivered on trial.
IN STOCK RETURNS
If customer purchases a stock item and, after delivery, decides to return and not re-select, a minimum restock charge of 10% will be assessed. Re selection must be made prior to pick up to avoid charges, Delivery, pick up or any other special charges are not refundable.
SAMPLES
Samples taken from store must be paid or by check or signed credit card sales slip, which will be held until samples are returned carpet/rug samples are $15.00-$40,00 each, carpet/rug sample books $50,00 each; upholstery samples, $10.00 each, and wallpaper books, $50,00 each any pillows, cushions or arm caps from in-stock upholstery are billed to customer at $100 each until returned. All such items must be returned to the store within 48 hours to avoid billing. Customer needs to receive copy of return receipt.
DELIVERY SERVICE
Delivery charges are based on the following: (1) Local deliveries are scheduled by area or zip code on specific week days. (2) Out-of-town deliveries are scheduled as orders accumulate. (3) Customer being home or making other arrangements to accept delivery at estimated time. Delivery times are estimated within a two hour window subject to traffic, weather or other delays; should a delay occur, customer will be contacted by delivery department, by cell phone if possible. While we will make every effort respond to our customers’ individual needs, if special time or date are required that are not compatible with our regular scheduling, a predetermined up-charge would be agreed upon. Moving customer’s possessions to facilitate delivery of new products, is done only after release form is signed by customer and may require extra labor charges.
